Communicate effectively on the phone


Do you work at an international company, but your English telephone conversations aren’t successful? Do you find it difficult to talk and understand people talking in English on the phone? Do you get anxious every time the phone rings? Then our English for Telephoning course is the solution for you.

Course description

At Skype English Tutoring our teachers have many years of experience working for international companies. They will teach you the strategies, ettiquite, typical expressions, and language needed for effective telephone communication at your job. You will develop your telephoning skills with role plays and demonstrate your ability to make phone calls that represent your company in a positive way.

Develop core telephoning skills

  • Identifying yourself

  • Making excuses

  • Dealing with communication problems

  • Checking and exchanging information

  • Spelling

  • Saying email addresses

  • Taking and leaving messages

  • Making and confirming arrangements

  • Dealing with complaints

  • Telephone customer care

  • Reading agreements

Recommended class time

Depending on your English level, we recommend 6-10 hours of class time. We will assess your English level at the beginning of your first class and inform you about the course duration that is right for you.

Study materials

This business course includes study materials by Oxford and Cambridge University Press designed to help you make professional phone calls. We will provide you with all of your study materials in PDF format before your first class.

1. Sign-up


Click 'Schedule Now' to schedule a FREE trial class

2. Reserve your class


Choose the date and time for your 25-minute trial class

3. Connect on Skype


Sign onto Skype 5 minutes before your class and wait for our message to begin

Schedule a FREE trial class

Schedule a FREE telephoning trial class to assess your or your
employees' English levels and find the suitable course


Do you still have questions?


Do you have questions about what is the best class for you? Contact us and we'll answer!

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